Policies

Making a Reservation

Reservations may be made over the phone (800-358-4422) or online. We require a credit card to confirm and book the reservation.

Check-In and Check-Out

Check-in time is 3pm – 7pm daily. A later check-in time may be arranged by phone with the innkeeper. Check-out time is 11am daily. Payment is due upon check-out. We accept Visa, MasterCard, American Express, Discover, personal checks, traveler’s checks and cash.

Standard Cancellation Policy

If a customer cancels 10 days or less prior to the date of check-in, the customer will be charged for each reserved night and room that The Holladay House cannot re-book. The Holladay House will make every effort to re-book the room so the customer can avoid this charge. If The Holladay House must discount the room(s) to book them, then the customer who cancelled will have to pay the difference. Events, special weekends and holidays may require a 30-day cancellation policy. No shows will be charged the full amount of their reservation.

Special Cancellation Policy

Our cancellation policy may change at any time for any reason, at the innkeepers’ discretion. Typically, our cancellation policy will only change for special promotions, holidays weekends, or other special events.

We always include your cancellation policy in your written confirmation. The policy described in your written confirmation will always supersede the standard cancellation described above.

Breakfast

The Holladay House Bed and Breakfast serves a full breakfast each morning. Breakfast is served in the Dining Room from 8am – 9:30am. With advance notice, we can accommodate earlier breakfast times. If you are in a rush, simply ask for a “Breakfast-To-Go.”

We can also accommodate special dietary needs with advance notice. Visit our Breakfast page for more information.

Smoking

Smoking is allowed outdoors on any of our porches. We provide ash trays for your convenience. We do not allow smoking anywhere inside the building. We charge guests a $100 cleaning fee for smoking indoors.

Minimum Stay

Some dates throughout the year may have a minimum stay requirement. On these dates, you must agree to stay for the minimum number of nights required. Occasionally, we will release a minimum stay requirement a few days prior to the date. So, if you must stay only one night, ask about being placed on our waiting list. We are happy to call and email about open availability on a first-come/first-served basis.

Children

We accept children of all ages, however parents or guardians must supervise minors at all times. Please be courteous and understand that some of our guests are seeking respite from all their stresses, including work, home and children.

Extra Person

Most of our rooms will accommodate one or two extra people. There is an additional fee of $25 per extra person per night. Extra guests under two years of age will be charged $15 per person per night.

Pet Policy

We welcome pets at our inn. We allow pets in either the Garden Room or the Ivy Suite. There is an additional fee of $25 per pet per night. The fee includes a “Welcome Basket” for your pet. Pets cannot be left unattended in the room. Guests are responsible for pet-related damages. For the happiness of all our guests, please pick up after your pooch. We reserve the right to refuse a reservation with a pet at any time.

Eco-Friendly Housekeeping

To ensure that your room is always clean, comfortable and welcoming, we will enter guest rooms daily to freshen bathrooms, empty the trashcans, and make the bed. However, we respect our guests’ privacy and provide “Do Not Disturb” signs for all of our guest rooms. If a “Do Not Disturb” sign is hanging on a guest room door, we will not enter the room.

As part of our commitment to the Virginia Green Lodging Program, the Holladay House proactively takes steps to lessen our impact on our environment. We will not change the bed linens, towels, or robes in a guest room until after a guest’s third night with us. However, we want all of our guests to have the best experience possible and will happily replace these items more frequently if specifically requested.

Environmentally-Friendly Policies

The Holladay House Bed and Breakfast is committed to reducing our impact on the environment. As part of the Virginia Department of Environmental Quality’s Green Lodging Program, we proactively manage our operations to conserve water and energy, protect our local watershed, and reduce waste. Below is a short list of some of the ways in which we are accomplishing our goals. For a complete listing of our “Green” business practices, view our listing on the Virginia Green Lodging website.

Energy Conservation

• Compact Fluorescent Lighting (CFL bulbs)

• Energy-star appliances and computers

• Timed lighting

• Individual climate control in guest rooms

Watershed Protection and Water Conservation

• Environmentally-friendly cleaners and detergents

• High-Efficiency Energy-Star laundry equipment

• Only hypoallergenic soaps and natural shampoos

• Implementing processes and equipment to reduce water usage

Waste Reduction

• We recycle

• No disposable tableware

• We use recycled paper products

• One set of newspapers for the entire house, as opposed to room copies

• 2-sided copy and printing policy

• Extensive use of electronic documents and records, including online banking and online advertising

• We donate all towels, robes and linens that are no longer usable to the local animal shelter.

• Limited use of disposable cleaning products

In addition, we buy as much produce, meats and cheeses as we can from local producers and the farmer’s market. Most of our food comes from within a 100-mile radius of our bed and breakfast. Our coffee is single source fair trade and locally roasted.

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